We’re looking for a hands-on Platform Engineer (2nd Line) who enjoys getting stuck into technical problems and making a tangible difference to service reliability. You’ll be joining a team where ownership matters; where you’ll see issues through from start to finish, improve how things are done, and play a key role in keeping our Microsoft and Open Source platforms secure, stable and performing at their best.

If you take pride in doing things properly, not just quickly, and want to grow your technical capability in a supportive, delivery-focused environment, this could be a great fit.

What You'll Be Doing

• Act as a technical expert for incidents, service requests, and changes across Microsoft and Open Source platforms

• Take end-to-end ownership of issues, ensuring timely resolution and SLA adherence

• Monitor systems, alerts, and service health dashboards to proactively prevent issues

• Perform key operational tasks, including patching, vulnerability management, and optimisation

• Support deployment of standard services during operational handover phases, in line with agreed processes.

• Contribute to problem management and root cause analysis, identifying trends and preventing recurrence

• Drive continuous improvement initiatives, including automation and service enhancements

• Create and maintain clear technical and operational documentation

• Collaborate with colleagues and support the development of Level 1 engineers

• Communicate effectively with internal teams and customers, ensuring clarity and professionalism

What we are looking for...

Essential Skills & Experience

• Hands-on experience supporting Microsoft and/or Open Source technologies

• Strong experience in incident management, troubleshooting, and root cause analysis

• Good understanding of ITIL service management principles

• Familiarity with networking, storage, backup, monitoring, and security concepts

• Ability to prioritise workloads and consistently meet SLAs and KPIs

• Strong communication skills and ability to build relationships with both technical and non-technical stakeholders

What Will Make You Stand Out

• A proactive mindset with a passion for improving systems and processes

• Interest in automation and service innovation

• Experience working in customer-facing or Managed Service Provider environments

• A collaborative approach and willingness to mentor or support junior team members

• Calm, structured approach when working under pressure

Why Join Cyberfort?

We’re committed to creating an environment where you can thrive both professionally and personally. You'll get:

• Hybrid working for better work-life balance

• Ongoing learning and career development opportunities

• Supportive, collaborative team environment

• Comprehensive benefits package including:

  • Private Healthcare

  • Cashback Plan

  • Buy & Sell Holiday

  • Birthday Day Off

  • Enhanced Family Leave

  • Life Assurance

  • EV Car & Cycle to Work Schemes

  • Discounts and lots more...

Additional Information

• Reporting to: Platform Services Manager

• Hours of Work: 37.5 hours per week. Plus, participate in out-of-hours and On-call rota, and overtime as required.

• Location: Hybrid Sandwich, Kent or Newbury, Berkshire

• Salary: £36,000-£38,000 per annum

APPLY NOW: 

We are reviewing applications on a rolling basis and aim to move quickly through our selection process, so we encourage you to apply as soon as possible. If you would like to apply for this role, we'd like to see....

• CV and Cover Letter